FAQ
FAQ FREQUENTLY ASK QUESTIONS
In the FAQ section of our website you will find answers to the most frequently asked questions about our products and services. Here you will solve your doubts and get to know our solutions even better.
1. WHAT IS THE PRICE OF THE PANELS?
The wooden panels come in different prices, ranging from 169€/m2 net to 1015€/m2 net. The price depends on factors like the type of wood (Ash, Oak, or American walnut), the series of the product (FLAT, EDGE, SMOOTH, DESIGNER or ACOUSTIC), and how the panels are finished. With so many options available, we treat each project individually to ensure we find a solution that matches your preferences and fits within your planned budget.
2. HOW TO INSTALL WOODEN PANELS?
3. WHAT IS THE LEAD TIME / SHIPPING TIME?
The lead time depends on two factors: the size of the order and our current workload. Typically, smaller orders with quantities up to 50m2 or 100 pieces of acoustic panels have an average lead time of 5-7 weeks + shipping time. For larger projects, we handle each one individually to ensure we meet your expectations.
The shipping time in the main measure depends on the destination and the means of transport (air/sea/road). Always at the stage of preparing a personalized offer, we are able to inform you about the estimated time of order fulfillment.
4. HOW TO ORDER?
If you’ve already selected wooden panels, you can simply go to our ETSY store and make your purchase. (via this link: https://www.etsy.com/pl/shop/FormAtWood).
However, if you’re in need of consultation, the most convenient way to discuss your preferences is by reaching out to us using the contact form. Share what kind of products you’re interested in and we’ll promptly connect you with a local partner or remotely handle your request ensuring that every detail is handled with care.
5. DO YOU OFFER DESIGN ASSISTANCE?
Each FORM AT WOOD project is as unique as the individuals involved. That’s why we have a dedicated design team prepared to assist you through this process. We can provide valuable guidance and showcase a range of options, helping you make design choices that bring out the unique essence of your project.
6. IS IT POSSIBLE TO REQUEST CUSTOMIZED COLOR?
If you haven’t found a color that suits your preferences among the available options, don’t worry! We offer customized solutions and would be delighted to learn more about your specific requirements.
7. IS IT POSSIBLE TO OBTAIN 3D FILES OF YOUR PRODUCTS?
Absolutely! We provide 3D files of our products in different formats to make it easier for designers and architects working with wooden panels. Just take a moment to fill out our contact form and let us know about your preferences. Once we receive your message, we’ll be more than happy to send you the relevant 3D files and accompanying materials to assist you in your work.
8. WHAT'S THE MINIMUM ORDER QUANTITY (MOQ)?
There is no requirement for a minimum order quantity. You can even flexibly order single pieces of panels. Depending on the size of your order, it will be shipped either in separate cardboard boxes or on pallets.
9. WHERE TO INSTALL WOODEN PANELS?
Wooden panels can be installed in a variety of rooms and spaces, depending on your preference and design goals. Some popular places to install wooden panels are the living room, bedroom, dining room, cinema room, home office, and hallways. They can also work well in places like restaurants, cafes, hotels, resorts, reception areas, and retail stores. FORM AT WOOD panels are versatile decorative options that can be easily installed on almost any flat and smooth surface, including walls, floors, ceilings, and more. They serve as excellent decorative elements for furniture, bar fronts, and even door embellishments.
Ultimately, where you choose to install wooden panels depends on your personal style, the atmosphere you want to create, and how you plan to use the space.
You can find some case studies here: case studies
10. DO YOU SHIP WORLDWIDE & WHAT ARE THE SHIPPING COSTS?
We are able to ship our 3D wooden panels to nearly any place in the world. Thanks to our extensive network of trusted and dependable shipping partners, we can deliver FORM AT WOOD products to you promptly and securely using either land, sea, or air transport. The shipping costs are determined by factors such as the size of your order, the chosen means of transport, and the destination. By providing us with such details, we can find out through our shipping partners the most cost-effective rates for your inquiry.
1. WHAT ARE THE DIMENSIONS OF THE PANELS? (DECORATIVE PANELS)
The panels in all our collections (EDGE/SMOOTH/FLAT/DESIGNERS), regardless of their shape (triangle, diamond, or square base), are all 25 cm in length on each side. The same side length gives you the freedom to explore creative combinations and create unique compositions with all of the shapes, which was a key aspect of our design philosophy. Here are the specific dimensions of the panels:
- Triangle profile panels: 250mm x 217mm – 9.8’’ x 8.5’’
- Diamond profile panels: 375 mm x 217 mm – 14.8’’ x 8.5’’
- Square profile panels: 250mm x 250mm – 9.8’’ x 9.8’’
2. WHAT IS THE THICKNESS OF THE WOODEN PANELS? (DECORATIVE PANELS)
In terms of thickness, the panels consist of a 12mm structural layer made of plywood, combined with a decorative solid wood section that varies in thickness from 2.5mm to 19mm, depending on the specific series or model. The total thickness of the panels differs for each product as follows:
- TRIANGLE, CARO, SQUARE – 14.5mm – 0.6’’
- PYRAMID, IMPRESSIONS – 25mm – 1’’
- DIAMOND, PILLOW, CARO PLUS, CARO MINUS, ARCH – 30mm – 1.2’’
3. WHAT ARE THE DIMENSIONS/THICKNESS OF THE ACOUSTIC PANELS?
The total thickness of the panels differs for each product as follows:
- HEXAGO CM-A, HEXAGO CM-D – 92mm – 3.6’’
- HEXAGO P-A – 87mm – 3.4’’
- HEXAGO CM-A FLAT, HEXAGO CM-D FLAT, HEXAGO P-A FLAT – 77mm – 3.0’
4. CAN I ORDER CUSTOMIZED PANELS?
The satisfaction of our customers is essential for us, which is why we are open to custom projects (new pattern, different profile dimensions or thickness). We can modify the available patterns or design a completely new panel model in accordance with the FAW technology. It’s important to keep in mind that creating a new pattern involves a considerable investment of time and resources – it includes extensive testing and prototyping processes. Therefore, the feasibility of implementing a new design depends on factors such as the order size and willingness to contribute to prototyping/developing costs.
5. HOW ARE THE PANELS BUILT? (DECORATIVE PANELS)
Our panels are constructed using a two-layer structure. The base of the panel is made from waterproof birch plywood, which helps minimize the risk of wood warping due to fluctuations in humidity. The top layer of the panels is a solid wood plank, serving a natural, decorative purpose. To create a cohesive material, both layers are securely bonded together using wood glue.
6. DO WOODEN PANELS HAVE ACOUSTIC PROPERTIES?
The standard collection of wooden decorative panels is designed to disperse sound through their 3D shapes, acting as diffusers. However, in partnership with the AGH University of Science and Technology in Krakow, we have developed a line of acoustic panels that not only disperse sound but also absorb it. In our HEXAGO series, you will find panels classified with the highest sound absorption ratings – A (HEXAGO CM-A / HEXAGO P-A, HEXAGO CM-A FLAT / HEXAGO P-A FLAT) and D (HEXAGO CM-D, HEXAGO CM-D FLAT).
7. WHAT IS THE DIFFERENCE BETWEEN THE EDGE SERIES AND THE SMOOTH SERIES?
The key distinction between the EDGE and SMOOTH series is their visual appearance. We chose the names SMOOTH and EDGE to highlight the unique characteristics of each product group. In the EDGE series, the panels are created by cutting the planes at different angles, resulting in geometric shapes with prominent edges along the adjacent slopes. On the other hand, the SMOOTH series panels have only one organic edge dividing the two planes, giving them a more flowing and gentle look, which inspired their name.
1. WHAT IS THE PRICE OF THE PANELS?
The wooden panels come in different prices, ranging from 169€/m2 net to 1015€/m2 net. The price depends on factors like the type of wood (Ash, Oak, or American walnut), the series of the product (FLAT, EDGE, SMOOTH, DESIGNER, or ACOUSTIC), and how the panels are finished. With so many options available, we treat each project individually to ensure we find a solution that matches your preferences and fits within your planned budget.
2. I'M INTERESTED IN GETTING A QUOTE FOR MY PROJECT. WHAT DETAILS DO YOU NEED FROM ME TO PROCEED?
We fully understand that each project is unique in its own way. To provide you with our best service, we would like to gain a deeper understanding of your needs and preferences. It would be helpful for us to know:
-which panel model and type of wood you are interested in,
-your idea of application,
-the size of your wall or quantity needed,
-the location where the project will take place.
With this information, we can work together to develop a customized concept that aligns with your preferences. In the next step, you will have the opportunity to review the concepts and determine if our products are the right fit for your needs.
3. DO YOU OFFER SAMPLES?
Absolutely! We understand the importance of being able to see and feel the quality of our products before making a decision. That’s why we offer sample sets as part of our product range. If there’s a particular model that has caught your attention, simply reach out to us through our contact form and let us know. We’ll be more than happy to assist you, providing all the details you need arranging for the shipment of samples. This way, you can have a firsthand experience of our products and make an informed choice.
4. HOW TO ORDER?
If you’ve already selected wooden panels, you can simply go to our ETSY store and make your purchase. (via this link: https://www.etsy.com/pl/shop/FormAtWood).
However, if you’re in need of consultation, the most convenient way to discuss your preferences is by reaching out to us using the contact form. Share what kind of products you’re interested in and we’ll promptly connect you with a local partner or remotely handle your request ensuring that every detail is handled with care.
5. WHAT IS THE LEAD TIME?
The lead time depends on two factors: the size of the order and our current workload. Typically, smaller orders with quantities up to 50m2 or 100 pieces of acoustic panels have an average lead time of 5-7 weeks + shipping time to destination. For larger projects, we handle each one individually to ensure we meet your expectations.
6. WHAT'S THE MINIMUM ORDER QUANTITY (MOQ)?
There is no requirement for a minimum order quantity. You can even flexibly order single pieces of panels. Depending on the size of your order, it will be shipped either in separate cardboard boxes or on pallets.
7. HOW MANY PANELS SHOULD I ORDER FOR an A x B WALL?
Before placing the order, you can reach out to our team by using the contact form and discuss your project idea. We’ll be happy to assist you with determining the exact number of panels required for your specific project.
If you’re planning to install the panels yourself and your initial calculations indicate that there will be cuts required on the wall surface, it’s a good idea to consider ordering some extra panels for adjustments and cutting. We typically recommend including additional 5-10% more panels to ensure you have enough material for a smooth and seamless installation.
8. WHAT ARE THE PAYMENT METHODS?
The primary payment method for FORM AT WOOD products is a traditional wire transfer, which can be made in 4 different currencies: EUR, PLN, USD, and GBP. Additionally, we also accept card-based payments through a link generated in the REVOLUT system. It’s important to note that this method incurs an additional fee of approximately 3% charged by the payment operators.
9. WHAT IS THE WARRANTY ON YOUR PRODUCTS?
Our products come with a standard European warranty that provides coverage for a period of 2 years starting from the date of purchase.
1. WHAT IS THE THICKNESS OF THE LIGHTING PANELS?
It depends on the shape that you choose. If you are going to create them from FLAT panels, they have approx. 30mm thickness.
It’s important to note, that if you are going to build lamp from 3D panels, they add about 15mm for total thickness.
2. WHAT IS THE WARRANTY ON YOUR PRODUCTS?
3. HOW ARE THESE PANELS MOUNTED? CAN THEY BE REMOVED IF NEEDED?
Our panels come with a dedicated mounting system that allows for easy hanging and removal in case of necessity or malfunction. Unlike other wood wall panels that are glued to the wall, each FORM AT WOOD lighting panel is individually mounted and comes with a plug for easy connection/disconnection.
4. CAN THE LIGHT TEMPERATURE BE CHANGED?
Yes, each lighting panels is designed to allow changes in light color and intensity, compatible with dimmers for tailored lighting control. Our modern LED system enables the shift from cool to warm white and allows for dimming and brightening. You can control it via mobile application, or with using manual light remote controller.
5. WHAT FORMS CAN THE WOODEN LAMPS TAKE?
You have the freedom to use our standard decorative wooden panel shapes – triangle, rhombus, square and hexagon. You can use the lighting base for all our wooden decorative panel models.
6. HOW ARE THE LIGHTING PANELS CONNECTED?
There are two methods for connecting the lamps:
- Professional installation: Each lamp can be connected to pre-installed wires hidden in the wall, all of which lead to centrall power supply and a single electric wall switch. This method requires the skills of an electrician to ensure everything is set up safely and correctly.
- DIY friendly: Alternatively, each lamp comes equipped with a connection wire that leads to a dedicated 24V power supply, which can be plugged into a standard 110-230V DC power source. This setup is designed to be easy and does not necessitate hiring an electrician, making it accessible for those who prefer to handle installation themselves.
7. HOW SHOULD THE WALL BE PREPARED FOR INSTALLATION?
Installation is similar to our standard decorative wooden panels. If direct wiring is desired in the project, wires should be pre-routed to designated spots. Alternatively, wires can be run behind the panels (in glue layer) to the power supply.
8. WHAT ARE THE LIGHTING PANELS MADE OF?
The lighting panel is made from FORM AT WOOD decorative wooden panels surrounded by an integrated LED strip along the edge.
9. WILL THE LIGHTING PANEL BE DELIVERED READY TO INSTALL?
You will receive fully assembled LED wall panels ready to connect to the cables with plugs, we also provide all the necessary components and instructions for wiring.
10. Do THE LIGHTING PANELS HAVE TO BE CREATED FROM FLAT PANELS??
Lamps can be made from any panel from our standard decorative wooden panel range.
11. WILL YOU PROVIDE WIRING DIAGRAMS FOR THE ELECTRICIAN?
12. CAN ALL THE LIGHTING PANELS BE TURNED ON AT ONCE?
You have a freedom in the connection of lighting panels – they can be connected separately, so that each lamp lights up separately or together in groups. Each lamp has a separate connection which can be connected to a 24V power supply. As a standard, one 24V power supply is included.
If you are considering separate lamp control, please contact our customer service for advice.
1. WHAT IS THE SHIPPING TIME?
The shipping time mainly depends on the destination and the means of transport (air/sea/road). Always at the stage of preparing a personalized offer, we are able to inform you about the estimated time of order fulfillment.
2. DO YOU SHIP WORLDWIDE & WHAT ARE THE SHIPPING COSTS?
We are able to ship our 3D wooden panels to nearly any place in the world. Thanks to our extensive network of trusted and dependable shipping partners, we can deliver FORM AT WOOD products to you promptly and securely using either land, sea, or air transport. The shipping costs are determined by factors such as the size of your order, the chosen means of transport, and the destination. By providing us with such details, we can find out through our shipping partners the most cost-effective rates for your inquiry.
3. WHAT ARE THE TERMS OF DELIVERY (INCOTERMS)?
There are two ways to collaborate – under DAP Incoterms, which allows for delivery directly to the destination, providing a door-to-door service. However, we also offer the option of shipping on Ex-Works (EXW) terms, where the buyer takes care of the shipping and logistics responsibilities.
4. HOW ARE THE PANELS PACKED?
We usually pack products into special cardboard boxes with compartments (1m2 / 1.5m2 each). To provide extra protection, we secure the corners of the panels using sturdy cardboard angles. When it comes to larger orders, we further enhance the packaging by securing the cardboard boxes onto pallets. This ensures that the panels arrive at their destination in excellent condition, ready for you to begin your project immediately.
5. ARE YOUR PRODUCTS MADE TO ORDER OR DO YOU HAVE STOCKS AVAILABLE FOR IMMEDIATE DELIVERY?
Most of the panels are made to order because the color range of the products is so wide and the designs so varied that it is difficult to have all the variations prepared in advance in stock. However, we try to keep some quantities in stock ready for finishing (i.e. milled and sanded) to reduce lead times for smaller orders.
The lead time for orders can be influenced by various factors, so we recommend consulting the current lead time before placing an order. This ensures that you have the most accurate information to make your decision, considering the specific period and situation you’re in.